great western

Customer Testimonials

Read what our satisfied customers have to say about Great Western Plumbing & Heating Services Ltd. With expertise in plumbing, heating, underfloor heating, refurbishments, and more, we pride ourselves on delivering reliable, efficient, and professional service to every client. Our testimonials highlight our commitment to quality workmanship, outstanding customer service, and tailored solutions.

Mrs P-Cirencester June 2024

“John Paul & Steve communicated well from Start to finish. Always ready to answer any questions we had and to give us peace of mind with any concens. Work progressed well despite some atrocious weather conditions.”
Our problem-solving activities:
“As expected, some problematic issues arose throughout the works. Such as enormous lintels in complex areas, Such issues were dealt with efficiency and professionalism.”
Our reliability and efficiency:
“The project was completed on time and we were consulted every step of the way. The team were professional and efficient throughout the build.
Your overall Satisfaction:
“We would certainly recommend Great Western Plumbing & Heating Services Ltd. From initial contact and quoting through to moving in, what could be a stressful and difficult experience turned out to be an exciting and satisfying one. Not only would
we recommend GWPH, we have on several occasions.

Mrs B-March 2025

“With Steve & JP you will be working with people who have good communication skills, they were always very accessible, helpful, nothing was too much trouble and always mindful that we were happy with how things were progressing.
Communication with builders:
“All the trades involved with the build were always polite, thoughtful, considerate, tidy, punctual and went beyond what was asked of them.”
Quality of work:
“The quality of the work was exceptional throughout. The site was always left tidy and secure and safe for us to always access our home.
Overall:
“We feel the whole experience has been worth the money they have created for us an amazing home, we would recommend GWPH to anyone, you will be in safe, competent, professional caring hands, they will give you home to be proud of.”

Mrs T-Jan 2025

The Quality of our workmanship:
“The quality of the workmanship was second to none. Steve & JP kept us updated at every stage of the project and was extremely helpful in shaping our ideas. We wanted to build a solid wood shelf to house our two sinks but I wanted something authentic; the team supported our idea by advising us how we could achieve this and where to find the best wood to do this.
We now have a stand out shelf that spans the width of our bathroom which everyone comments on as the wood was from a timber yard and you can see the tree rings – it look so beautiful and I could not be happier with the outcome.”
Our professionalism and communication:
“Excellent. Our bathroom was not a refit it was a complete renovation including taking the ceiling down, taking off all the existing tiles and bringing it back to the brick and pulling the floor up. It was massive and as you can imagine quite an intrusive job as it was the family bathroom but Steve and his team made the process as easy as they could be keeping to the project plan and working efficiently throughout.”
Our problem solving activities:
“The main reason for refurbishing our bathroom was to solve an age of problem of mould which came from having 3 extemal walls. In the summer it was fine but the winter was a nightmare and the mould build up was terrible. We advised Steve and his team of what we were trying to do which was to retrospectively insulate the bathroom, they showed us howwe could achieve this and the best products to use. We know not only have a beautiful bathroom but one that is warm and mould free!”
Our reliability and efficiency:
“Excellent -they started and finished pretty much when they said they would. I can only recall one day when a there was no one on site and that was due to the team getting stuck on the motorway following a tyre blow out.”
Your overall Satisfaction:
“10/10. Steve, JP and the team are a dream to work with. They don’t just build then advise, problem solve and guide throughout. Very impressed with the service provided and would not hesitate to recommend.”

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